Shipping policy

Essential sections to cover:

• Processing time — How long before an order ships (e.g., 1-3 business days)
• Delivery timeframes — Realistic estimates per region (e.g., UAE: 3-7 days, international: 7-21 days). Use realistic estimates — overpromising leads to complaints and chargebacks
• Shipping rates — What you charge and any free shipping thresholds
• Shipping carriers/methods — Which couriers you use (e.g., Aramex, DHL, FedEx)
• Order tracking — How customers can track their orders
• Customs & duties — Who is responsible for import duties on international orders (especially important for cross-border shipments)
• Undeliverable packages — What happens if a package is returned or rejected
• Exceptions — Any products or regions you don't ship to

Tips for your store specifically:

Since you're targeting UAE shoppers and operating from Pakistan, make sure to:

• Clearly state delivery timeframes for UAE (your primary market) vs. other regions
• Mention who bears customs/duty costs for international orders
• Note any delays that may occur due to customs clearance

Shopify also recommends adding your shipping policy link to your store menus so customers can easily find it from product pages and the cart.